There has always been a line separating one’s professional and personal lives until smartphones come along and make it blurry. When Ap...
Attendance & Beyond with FingerTec
FingerTec has been in the biometrics industry since the very beginning of the millennium and we had witnessed leaps of progress in veri...
The Art of Selling Cloud
Sales are contingent upon the attitude of the salesman - not the attitude of the prospect, William Clement Stone. When we started selling biometrics solutions more than 10 years ago, we glorified Internet marketing to market our solutions globally without incurring exorbitant marketing costs for the activities. Marketing biometrics solution this way has been proven successful, putting us on the global map at par with other renowned brands of the industry. Now, selling cloud solutions poses us with another challenge of how to push these software products to the market effectively and sustain those customers for the longest time.
Who would be (most likely to be) using our cloud solutions? Do we anticipate small medium enterprises to start deploying cloud or MNCs would be the better potentials to take the bait? Identification of the right customers is paramount to determine how we focus and channel our resources to the target group. From our limited experience in the cloud business, the consumption of cloud is focused on companies around 100-3000 employees having multiple branches that require automation in attendance and a system that can handle staff mobility effectively. Knowing exactly what the right customers want, the tailoring of the marketing activities can be focused and carried out suitably.
So what do they want, and how to identify the requirements? Selling cloud, unlike regular software, shouldn’t be tailored to each customer’s whims and fancies on customizations. However, it doesn’t mean that things get simpler, as the challenge would be to determine features that are beneficial to majority customers. For TimeTec TA for example, the appeal is the accessibility, connectivity, scalability and ease of use, definitely. And with ample great features in the solution such as scheduling and roster management, the price USD2 per user per month justifies the investment. Selling cloud is consultative; where a salesperson should spend time with a customer to understand problems they are having and advising solutions from the software that can solve those problems effectively. While doing that, perhaps the salesperson can also identify some other problems that do not have the solutions yet in the product but could be developed in the next upgrade for the purpose of customer retention. In short, with cloud solutions, the progress never stops.
Cost of customer acquisition is getting higher as we speak and it’s only wise to tap on the existing customers to cross sell and upsell our cloud solutions. TimeTec itself comprises of 8 cloud solutions covering 5 for the workforce management with TimeTec TA, TimeTec Hire, TimeTec Leave, TimeTec VMS, and TimeTec Mobile Workforce and 3 for security industry with i-Neighbour, EpiCamera and TimeTec Patrol. There is a high chance that if the customer is pleased with TimeTec TA, that they are going to move on to another solution that could ease the workload for example TimeTec Leave. Cross selling solutions to a client does not only cut the cost of customer acquisition but it also creates customer loyalty that goes a long way for a cloud brand.
TimeTec is at the beginning of this journey and we are taking careful steps when walking on cloud business. We believe strongly that our solutions could make the working world a better place, and the only direction we have to go is up with TimeTec. With the support of all our global customers and resellers that have been with us all these years, we are confident that we could. Perhaps, we have not mastered the art of selling Cloud yet but with enough knowledge and practice, we are confident we’ll get there.
Sales are contingent upon the attitude of the salesman - not the attitude of the prospect, William Clement Stone. When we started sellin...
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8 Reasons to Make that Switch to TCMS V3
TCMS V3 has officially been released and we welcome and encourage all FingerTec customers to experience this software with all its useful features in a new database platform. TCMS V3 is designed on MS Access DB platform initially and the development will start for MySQL very soon.
For those who have been comfortable using TCMS V2, you need to start paying attention and switch to TCMS V3 now because TCMS V3 is tailored to fulfill your current requirements and your future as well. Let's find out why you need to make that switch.
Change for the Better
TCMS V2 has been a really good software for many of our customers but the database of V2 is stuck in the prehistoric age of the database world. Leaving FoxPro behind, TCMS V3 is designed initially on MS Access for easier installation and implementation based on our vast customer feedbacks and later on the development will be carried out on MySQL to cater to larger database requirements.
It Comes Bundled
The bundling of Time Attendance products with TCMS V3 will officially start on 1st October 2016 and after the said date, all requests on TCMS V2 copies will be chargeable at USD15 per unit.
Have All The V2 Functions and Then Some
TCMS V3 comes with all the functions in the predecessor TCMS V2 and many more features such as batch user addition, scheduling wizard, various language selection and many more.
You can connect your attendance terminals to the cloud storage at FingerTec Cloud Center, FCC and export the data to TCMS V3 smoothly with a press of a button.
With TCMS V3, user experience has also been improved with more descriptions and hints to provide customers with positive experience better than what we’ve presented in TCMS V2.
Compatible with Future Readers
Development for TCMS V2 will not be continued but TCMS V3’s has just started. TCMS V3 will be the complementary software for FingerTec time and attendance products for the future and eventually all have to switch to TCMS V3.
Customization is Possible
TCMS V3 is the product of FingerTec’s RnD Center located in Cyberjaya, the Multimedia Super Corridor of the nation and any customizations required by our customers will be assessed for market feasibility and developed accordingly.
More Useful Reports At Your Disposal
Based on more than 15 years of experience, TCMS V3 presents more useful Time & Attendance reports to cater to our esteemed clients.
Get your copy of TCMS V3 today and feedback to us for improvements. We thank you for you kind support.
TCMS V3 has officially been released and we welcome and encourage all FingerTec customers to experience this software with all its usef...
Brexit or Bremain? Cloud & DevOps World or IFSEC?
I witnessed the referendum of UK and it quickly became the historical moment and shocked the world when UK voted to exit the European Union. It happened a day after the Cloud & DevOps World 2016, London. This two-day forum was held at Olympia Exhibition Hall, on the 21st and 22nd of June. Simultaneously or so a three-day Security Exhibition, IFSEC International 2016 was on-going at a much larger exhibition hall in ExCel, London. I have managed to make a visit on its last day, which was on the 23rd, the same day when the Britons casted their votes to mandate on exiting or remaining in EU.
I don't think there’s a need for me to talk about the impacts of Brexit, because it was well taken care of by experts flooding their views in the papers and Internet. I’m just plainly discussing the difference between Cloud & DevOps and IFSEC. If I have to choose, should we remain and partake in Cloud & DevOps next year, or to exit and get back to IFSEC that we left a year ago?
IFSEC is no longer new to those who are actively involved in the security industry. Visiting IFSEC is like meeting some old friends, exchanging pleasantries and gossiping the same old stories. Yes, new products were being introduced every year, like products related to Internet of Things, smart home system, and even cloud technology and Apps, but the vast conventional security products still took up 90% of the exhibition hall. There were hardly any new show-stopping products that manage to create disruptive impacts during the exhibition. In other words there were no WOW moments! No doubt that the trade shows drew larger crowd compared to Cloud & DevOps. However, there were many dull faces that were booth hopping to occupy their time.
Cloud & DevOps World 2016 is a mosaic of Knowledge & Networking Division of Informa PLCC, which operates in the heart of Knowledge & Information Economy. No hush-hush that it is a leading business intelligence, academic publishing, knowledge and event-exploring medium. So forums and exhibitions becomes their main focus just like the auxiliary events.
If we split the cloud technology solutions into 3 main categories, there would be Platform as a service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS). If I were to make my two-cents worth wrap up, the show was not equally spread out within the categories. The anticipation to hear from some of the cloud giants like Amazon, Microsoft, and Salesforce were let down, as they did not participate. It was mostly cloud consultancies and service providers exhibiting their cloud management, storage, training, cloud virtualization, optimization assessment, cloud strategy and planning and cloud security. We were proud to take the slice of being the only SaaS provider for our 8 applications in the entire show.
Our partner, Bob Marshall, managing director of CSD Global Group, turned up with his three key personnel and took interest in our new cloud guard tour system, TimeTec Patrol. He also requested a demo account to try on and get familiar with before we could start marketing it. To my surprise, one of the visitors said that he had already created a trial account for TimeTec TA and wants to be our partner. One potential end user with more than a hundred chain stores inquired whether shift swaps are possible in TimeTec TA, which I have told him that it is currently under development. More excitingly we had a very keen company from Turkey who wanted to sign up as our premier partner for I-Neighbour, a residential visitor management system.
I don’t think the response for Cloud & DevOps was overwhelming this year, but we’re certainly happy about cultivating some quality leads. Cloud computing is still in its infancy stage, the exposure and preparation is much more important than making a grand leap in pursuing the sales activities.
I conclude that since we have stridden a giant step to transform ourselves from a biometric product supplier to a cloud solution provider, we now need to establish a cloud platform rather than pinning focus on the existing security market. This whopping huge migration from hardware selling to software subscription clearly firms the need for us to build a Cloud Ecosystem.
Therefore, between ‘Brexit’ and ‘Bremain’, I made up my mind: See you again in Cloud & DevOps World 2017 in a much larger Exhibition Hall, ExCel, London.
By Teh Hon Seng, Chief Executive Officer
A meet up with UK partners I witnessed the referendum of UK and it quickly became the historical moment and shocked the world when UK ...
5 Workforce Management Issues Biometrics Solution Can Fix!
Biometrics Fix: FingerTec is a biometrics system that has been made easy for all customers. The implementation of the hardware is straightforward with a lot of user guides and support available online on various channels. The complementary software, Ingress and TCMS V3 are offered in MS access and MySQL and for those who prefer his data to be online, TimeTec TA is available for time and attendance to be used with hardware that have PUSH technology. The automation of workforce management will better improve any company’s operation and it would save a lot of money in a long run.
Workforce management gets tougher when the staff count gets larger. Micro managing employee is definitely ineffective and placing total...
Tips to Choosing Time & Attendance System
Keeping track of time in the workplace is not news; businesses have been adopting time and attendance system for quite sometime and many have been managing it well without requiring automated or complicated software. That is, if the business only requires you to keep time and attendance fairly simple by only collecting employee recorded time and pay them accordingly.
However, businesses these days have progressed and are becoming more complex, hence requiring time and attendance system that caters to the requisites that goes beyond only tracking time for salary. Time and attendance system for today’s business operation should be able to automate time and expense approval, to provide management with real time workforce situation, to match demand with resources, to be able to do scheduling and many more.
Check out the tips to choosing Time and Attendance System to better manage your businesses’ dynamic workforce for better ROI.
Centralized Management – Choose a system that can consolidate all time clock data into one software, either on-premise or a cloud-based solution software such as www.timetecta.com for an automated system which is easily accessible by authorized HR personnel.
Complete Workforce Data – A good system should contain all the important information about your workforce and more, making it a one-stop center for your employee’s information so you don’t have to maintain few separate records to sustain the complete one.
Accurate Work Time – Time is subjective and linear but when choosing a time and attendance system for your business, the system must account for all the times that employees work and not the time they are scheduled to work, for your business to maintain cost effective operation
Managing Compliance – Can the system comply with all the labor practices requirements is the question. You shouldn’t be worry whether your process is in compliant with the labor law requirements when the software takes care of it.
Real-Time Data – Batch processing is not comforting anymore, and a time and attendance system must have the ability to provide users with real-time data and allow real-time editing to make sure that the data is always updated to reduce end-of-the-month workload.
Employee Schedules – To match your business requirements with resources, a good time and attendance system has to be able to support employee’s complex time schedules and at the same time flexible enough to cater for changes.
User Experience – Users usually don’t have much time to learn about software or simply do not prefer to spend much time to do it. Therefore, a good time and attendance system must be user-intuitive and provides positive user experience, where users can get familiarize with the system as quickly as possible.
Integration – Last but not least, when choosing a time and attendance system, it needs to be able to integrate with payroll solutions to transfer clocking data and translate it into payroll calculations smoothly.
Is your current time and attendance sufficient for your business operation or you actually require a better system to handle all the complexities of today’s business?
FingerTec (www.fingertec.com) provides biometrics time and attendance hardware and software solutions for time and attendance system. All FingerTec products come with complementary Time and Attendance Software. For operations that require cloud-based time and attendance solution, TimeTecTA caters for all your time and attendance need plus management of mobile workers through the use of TimeTec Mobile in iOS and Android. Browse www.timetecta.com for more information.
Is Your System Sufficient? Keeping track of time in the workplace is not news; businesses have been adopting time and attendance syst...
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