Knock! Knock! Who's there?
The conversation went ugly when the person who took the call scoffed at me for not knowing the region type of my DVD player. His suggestion was to play the movie on the Region 1 player. Yeah! I have 5 types of DVD players in my house; the one in the kitchen is the Region 1 player. In my effort to appear civilized and cultured, I told him that it was their staff who gave the DVD to me and it was the responsibility of the employee to notify me that the DVD is not good for this region. “We have all kinds of DVD! You think we have one type only ah?,” he again blamed me for my ignorance. “Since you bought from the girl, you settle the matter with her lah!,” he added. “What time did you come? Morning? Afternoon? Night? Dawn?” he toyed with my feelings in a very irritating way. I was flabbergasted to learn that VideoEZY could employ someone who is not only unprofessional but also very hostile to the client. I lodged a complaint via email to the shop and VideoEzy but after one week, nobody replies. I guess one client is not important enough for them to care.
My husband and I have made our executive decision to not buy or enter any VideoEZY outlet til the day we leave this earth. Therefore, Speedy will get our money and we do spend a lot on DVDs and BluRays every month. The point is: it’s pretty easy to lose a customer.
Strengthen your support system, tap on FingerTec’s support resources online, alert on all enquiries and support requests, I bet you will not only retain happy customers, orders will come in due to rave reviews from your current clients.
When your customers knock, make sure you answer. And for the uninitiated, Region 1 is for America.