‘Afiq’s 5 Ps in FingerTec’ is a 5-part
mini-series chronicling the writer’s observations on FingerTec Worldwide
through the 5 Ps of marketing as he stumbles along his first year in the
company. In Part 1, the writer discusses the People component of the tool.
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| Getting a view of the people around you |
People
When
Mark Zuckerberg wants to work with you, he’ll walk with you through the woods
behind the Facebook headquarters. At the end of the hike, Mark will
simultaneously ‘unveil’ a breathtaking view of Silicon Valley along with an
offer you can’t refuse – a job position or business offer from Facebook. Well, since Puchong is no Palo Alto, I
did not expect a walk through the woods with FingerTec CEO, Mr Teh Hon Seng. I
did, however, hope for other seemly practices that would make me go, “wow, FingerTec
people are different” while working here. I wasn’t disappointed there. Read
more to see what I saw while people-watching, not unlike Woody Allen.
Tuesday, 26 February 2013
‘Afiq’s 5 Ps in FingerTec’ is a 5-part mini-series chronicling the writer’s observations on FingerTec Worldwide through the 5 Ps...
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| Working from home is only for a lucky few. |
Statistics show that 97 percent of the working class has a daily ritual of traveling back and forth to work, and only a mere lucky 3 percent work from home. But the good news is, the number of Stay-at-Home workers rise rapidly; for example the 4.2 million Americans in 2000 working from home represents a 23 percent increase from 1990. Of course, laptops, high-speed Internet access, and smart phones have made home offices nearly indistinguishable from office offices.
The benefits of working from home? A survey summarized in the Microsoft whitepaper, Work without Walls, indicates the top 10 benefits of working from home from the employee’s viewpoint in reverse order:
Working from home is only for a lucky few. Statistics show that 97 percent of the working class has a daily ritual of traveling back and...
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| Let's shed some light on Cloud Computing |
Cloud Computing (or for those uninitiated, putting your information or database in a
remote server location) has become a buzzword in the IT industry these few
years. For avid Internet users, it’s pretty hard to escape from consuming and
utilizing Cloud applications or Cloud Solutions. If you have a Gmail account,
you are a cloud user; if you have a Facebook account, which I strongly think
you do, you are a cloud user. You have a Dropbox? You are also using cloud. You
see, cloud is everywhere around you. In fact, apart from our personal usage of
cloud systems available in the Internet, on a company level FingerTec has
started using Cloud services and writing customized programming code since five
years back when we first deployed Customer Relationship Management using
Salesforce.com.
Thursday, 21 February 2013
Let's shed some light on Cloud Computing Cloud Computing (or for those uninitiated, putting your information or database...
At FingerTec, we do our best to make things easy for
our clients with guides, videos, tips, etc. However, despite our efforts to
accommodate and expedite, there are cases where confusions are unavoidable due
to customers wanting to set up the software in the shortest amount of time
possible with little information in hand.
To save you time and energy, I’ll list down 10
common mistakes users do when installing TCMS V2. Print this list and give it
to your new customer, I bet they will thank you later.
Tuesday, 19 February 2013
At FingerTec, we do our best to make things easy for our clients with guides, videos, tips, etc. However, despite our efforts to accommodat...
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| FingerTec - Simplifying to make things easier |
So, what’s new at FingerTec? In case you haven’t gotten
ahold of our newsletter or you are not a subscriber to our social media, it is
my pleasure to inform that we’ve just launched the FingerTec Developer Program,
a program designed to simplify processes for system integrators in obtaining
guides and support for all FingerTec SDKs. For those of you who read our news
but isn’t sure what the Program entails, read on.
Wednesday, 13 February 2013
FingerTec - Simplifying to make things easier So, what’s new at FingerTec? In case you haven’t gotten ahold of our newsletter or you ar...
I love poems, often read and write poems, have published 4
poetry books so far, and have filled my library with poetry books as its main
collection. Does my love for literature or especially poems contribute to my
business? It may seem that the two interests are polarizing to many people; but
to me, they don’t. They roll well into one another like two gearwheels.
But how has my affection in poetry helped in the FingerTec business?
Firstly, in a poem, words are meticulously chosen. The use
of words must be frugal; the best poet can get the most out of them in a dozen of
lines. This unusual sensitivity towards language spreads its tentacles across the
write-ups in our marketing materials including brochures, ads, taglines,
website and social media. Metaphor, paronomasia or rhythmic techniques are
often used in our taglines to increase readability.
Tuesday, 5 February 2013
I love poems, often read and write poems, have published 4 poetry books so far, and have filled my library with poetry books as i...
I have
lived and breathed support for FingerTec for the past six years now. I have worked
my way up, dealing with all sorts of customers with different problems round
the clock. One thing all customers have in common is, they need their problems
to be sorted out ASAP.
Ideally,
that’s what my team would like to give but there are a lot of challenges presented
when trying to provide quick support. Time difference indeed is one major
problem for us in servicing our customers. In fact, I think FingerTec is doing quite
alright with our 24/7 remote support.
You might need to wait for a few minutes (or sometimes a few hours) to get a reply but
the fact that we are available to solve your nagging problems is very much a
plus point. But when facing a more complex problem, one that may include
involvement from the other departments or teams, waiting is unavoidable.
I have lived and breathed support for FingerTec for the past six years now. I have worked my way up, dealing with all sorts of c...
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