POP-UP ERRORS BUGGING YOU? LEARN TO AVOID AND FIX THEM
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| No error messages will ever pop up like this |
Bumping into errors when
you are running a software is irritatingly irritating, particularly when those
errors prevent you from moving forward, delaying your job and making you work
extra hour(s) at the end of the day. How we wish we could have completely
error-free software, but let’s face it; we are living in a world where there
are many Bill Gates-type CEOs around – seems like errors do come packaged with
every product.
For example, last week when
I was having a good time watching a genuine decent DVD, an error message popped up asking me to refer to a website
which apparently has no solution to the audio problem it created. My point is,
who wants errors in their life? There’s no way to escape, even entertainment
gadgets have them.
When operating TCMS V2, you
need to pay attention to NOT do a few things that could cause error messages
and ruin your mood for the entire day. Let’s walk through 5 common things that
could cause errors in the TCMS V2 software.
One: Closing the TCMS V2 software during the uploading or downloading process. This tip might seem like it’s coming from Captain Obvious but let me tell you, many people have no patience, and when things do not go at their expected speed, “close” seems like the best option at hand. No, it’s NOT! Refrain yourself from closing the software when it’s uploading or downloading. Instead, kill time by getting a drink or visiting the loo.
Two: Not adding
TCMS V2 as a trusted application before enabling the antivirus. This is like asking your family members
to stay outside your house before you lock the door from the inside. Got it?
Three: More than one user running the software (for configuration or
editing) from different PCs at the same time. While viewing by multiple users
is possible, don’t let many hands operate the software at one time. If we don’t
like to deal with many people at one time, TCMS V2 behaves the same way. One. At.
A. Time.
Four: Mistakes in
software configuration. Learn about each feature properly before configuring it to
suit your company’s requirements. Improper configuration could result in errors
and you definitely don’t want that to happen. Get advise from support@fingertec.com if you are uncertain.
We won’t charge you. Promise!
Five: Software
Bugs. Forgive us, but bugs do occur every now and then. As much as we don’t
want them, sometimes we need to deal with these bugs although they complicate
your life with error messages.
Now that you have already learned the causes, let’s learn how to fix
them! Keep them handy in case these errors sneak into your life.
Fix One: Turn off the PC antivirus and re-install the software
i - Turn off the PC
antivirus.
ii - Uninstall the TCMS V2 software.
iii -
Download the latest setup file here.
iv -
Install the latest setup file at the existing TCMS V2 folder.
v -
Check whether you are still receiving the error message.
vi - If there
are no pop-up error messages, add the TCMS V2 software as a trusted application
in the antivirus before enabling the antivirus again.
Fix Two: Delete
all .CDX file in the TCMSv2 folder
i - Close the TCMS V2 software.
ii - Delete all .CDX file in the TCMSv2 folder as shown below. By
default the .CDX file is located at C > Program files > FingerTec
Worldwide > TCMSv2.
iii - Open the TCMS V2 software and check whether you
are still getting the error message.
More tips! - Refer to our previous articles
regarding error messages to resolve them:
If you are still getting error
messages, you can send the screen shots and backup databases/TCMS V2 folder to support@fingertec.com for our reference in finding you a solution.
Written by Aidid Sharulzaman Arifin, FingerTec HQ, Head of Support
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