Music to My Ears
It’s music to my ears when a customer, Tim left his comment on June 26, 2010 on FingerTec TA100 at Amazon.com.
“Best Time clock
I bought this time clock about a month ago & never had such a good experience like this, Very simple Software & easy to use . I recommend it for every business .... Great price & fast Shipping .... & FREE TEC SUPPORT IN GUIDANCE..............”
Another two customers, Mobilitytheraphy and Mike, reviewed on FingerTec TA300 on Nov 13, 2010 and Jan 31, 2011 respectively:
“Fingertec - Great Time Clock Machine, Superb Customer Service
This is a great machine! It's affordable, easy to use and superb customer service. Just one phone call to customer service and they did the whole set up configuration to our computer system.”
“Very user friendly; Amazing customer service
Though the initial software install was a little tricky--2 phone calls to technical support fixed it right up. Surprisingly tech support answered after almost no wait time, took the time to help me set up the entire clock schedule for my employees. Entering fingerprints is a breeze. This should solve all my payroll woes.”
All the three reviews with full 5-star rating thrilled me two weeks ago when I bumped into our own products in Amazon.com, whereas some rival products received harsh and thumbs-down reviews. I attributed the credit to the diligence of our partner in the US and also our effort to deliver good quality products.
I have a friend who owns a factory in Penang, a Northern state of Malaysia. Whenever I visit him, he would proudly show me his new machines, or new expansions of the manufacturing building. But one of his customers whom I happen to know complained about his stagnated service and product quality despite his business growth. We reckon his success is mainly due to his right investment at the right time for some emerging technologies. Yes, a lot of monopoly or oligopoly businesses are still making tons of money even though they do very little to improve the product and service quality.
What good is it to the customers when you buy a new building to yourself? What benefit is it to the customers when you install a new production line to boost the output? A picture of a swanky office block printed on a brochure or on the web would certainly impress customers, but they welcome high product and service quality even more.
With the introduction of TeamWeaver in February to support our customers, we took another step further to improve our service.
And this is how we impress our customers.
by Teh Hon Seng, CEO, FingerTec HQ