Fostering Relationships Through Business
What I have enjoyed most about working in FingerTec is the opportunity to meet people from around the world. It’s not a chance that anybody could have, for me it’s an eye opener, an experience that is so priceless, I wouldn’t want to trade it with anything else. Knowing people from the other parts of the globe with diverse culture and beliefs shape the way I perceived the world. It constitutes a lot to my understanding of the business and the way we should deal with our clients and it also makes me a much better person than I was, well at least I hope so.
One way doesn’t fit all. When I went to New Delhi a couple of years back, I was pleasantly surprised by the Indian hospitality. A sit down with a few cups of tea and coffee with Mr Bhooshan from Compax made me felt welcome and we talked for hours about almost everything under the sun. When the relationship is built and strengthened, business runs smoother and we find ways to prosper together. How could I forget Mr Krishnaraj from Dhonadhi Chennai with his antics, entertaining us throughout the night while sipping on his favorite beer. And at the end of the night, I took the infamous Indian auto from the city to the hotel, enjoying the stale air of Delhi. Talking about Indians bargaining skill, they could have won gold in the Olympics. From that experience, I took it to understand better on how to deal with them, how to build a better business with Indians.
Such a nice ride..
When I arrived in Dubai for InterSec, Abbas from Seven Seas waited for me with a bouquet of roses. It was a nice touch, even though I knew that fetching someone at 4am in the morning was not fun AT ALL. Upon arrival at the hotel, I was welcome with a basket of fruits from IPTec. All of those gestures no matter how big or how small went into my heart and one way or another, it affects the way we perceive and respect each other, and the friendships continue.
Indonesia tells a different story, I have been to Medan and Jakarta for business and friendships. The Indonesians take care of their visitors like VIPs. We don’t have to worry about anything at all and we were constantly being provided with excellent food. The fish head curry was out of this world and Ayam Pop (Pop Chicken) made me thinking about opening a franchise in Malaysia, haha! And believe it or not, I thought I've discovered a new fruit in Indonesia, to later found out that they trimmed the rambutan’s hair because it's full of ants. One thing I realize about Indonesians is, they do not complain. It’s not that I look forward to complaints but I do want to know problems, hurdles, setbacks, anything that could help us to improve our business and us. I guess it’s the culture of people from this part of the world to not nag (complaint) while the guests are around. Nonetheless, our relationships are getting stronger and better by the day. They are like a part of our family.
Fast forward to 2009, I went to the United Kingdom for IFSEC in Birmingham. We took a flight to Standsted Airport and Bob Marshall was waiting for us at the airport. Such a warm welcome which I would never forget. Standsted to Birmingham is quite a distance. And after the show he took us to London and show us around. We hope to receive Bob in Malaysia soon to discuss business and to show him this land of scorching sunshine.
Meeting you again soon!
Apart from traveling overseas and meeting clients, I’m constantly in contact with resellers from around the world through Skype and MSN. And while business is utmost priority, we do talk about our lives and other stuff, and from there relationships grow. We also receive visitations from our resellers every year, introducing them to Malaysian spicy food and to Malaysian hospitality. I do not drive a Mercedes but I hope they feel comfortable riding in my car to the city center.
A yearly visit is a must from Rapid Vigil, Nigeria
This Sunday Nattalina and I will be going to Germany for CeBIT 2010. Nobody is going to be there to welcome our arrivals but I have no doubt that we’ll find new relationships to foster, and of course bring some business back too. Good bye, und ich komme bald wieder
by Norana Johar, COO, FingerTec HQ