Biometric Attendance Systems And Facial Recognition Is Not Just ForSpies

Growing up you may have seen a spy movie or two. You know how they all seem to have the coolest, most efficient software and machines. Their office will have some kind of finger scanner or retinal identification laser. They check in on some complicated computer and they get a brief introduction of their assignment from their Chief.

Well, what if your office could have this cool stuff and actually have it mean something, not just using it to seem flashy. Well that's what FingerTec USA is here for. They provide biometric technology for the home and office to keep your materials safe and the environment productive.

Using their biometric time clocks your workers check in efficiently, log breaks, and can get compensated for overtime. You can also install a fingerprint door lock for added security to ensure only authorized personal access certain rooms. And if you want to be extra safe, you can even program a facial recognition program for granting access.

So, next time your friends or family says, "That kinda stuff is only in the movies," you can reply with a suave, "Oh, contraire!" and sit comfortably in your chair because you know your stuff is safely protected with high tech equipment by FingerTec.


by FingerTec USA

Growing up you may have seen a spy movie or two. You know how they all seem to have the coolest, most efficient software and machines. Their...

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Great Support Is What Great Support Does

Tuesday, 21 February 2012 0 Comments




Last night I watched a very hilarious episode of 30 Rock, where Queen Latifah assumed the role of Congressman Bookman who is finding her way to fail the merger between Kabletown and NBC. Using a politician’s style of speech, she spoke with a lot of passion and energy; she made everybody listen to her and not the details of her speech. The dialogue went like this, “I don’t know where I’m going with this! But if I continue talking like this, everybody will pay attention and they will clap their hands when I’m finished talking!!” And lo and behold, everybody ended up applauding her for the so-called speech. I ROTFL; so to speak. That scene also depicted the term lip service quite obviously.

In business, many advertisements and marketing efforts are not as what they seemed. A gigantic burger could turn out to be just a normal burger. A mouthwatering pizza with extra cheese could turn out to be a hard pizza with a thin layer of cheese. Not only do many companies boast unrealistically about their products, many also highlight great after-sales service and excellent technical support to close business deals. But when push comes to shove, do they actually experience the greatness and excellence that were promised? It’s very crucial to note that the inefficiency of lip service does not only apply in politics; lip service does not work in business as well. Delivery of the promises, on the other hand, does.

Apart from strengthening the company’s support systems, monitoring of the delivery of support must be second to none. Currently, we are using the world's renowned CRM, Salesforce, which means no emails or technical enquiries could be left unattended. All enquiries must be replied within our specified time. Now, how do you monitor yours?

At the end of the day, great support is what great support does. And only your satisfied clients can verify this testimonial. You can scream with a microphone from the top of a mountain that your company has great support, but if you fail to deliver your promises to your clients, business is not going to prosper in a long run.

by Norana Johar, COO, FingerTec HQ

Last night I watched a very hilarious episode of 30 Rock, where Queen Latifah assumed the role of Congressman Bookman who is finding h...

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Build Your Internal Strengths

During Secutech Taipei Show, in April 2010, a company’s sales director approached me and he invited me to visit their HQ in Beijing to explore the collaboration opportunity on face recognition technology. When I finally paid my visit and stepped out of their HQ in June the same year, my instinct told me that they were not the right company we should be working with, even though they had just been listed on Shenzhen Stock Exchange early that year, and their initial share price skyrocketed. 

Their flamboyant marketing approach didn’t make me feel they are a company with strength. I  was less impressed when I later read in a magazine about how their CEO put up a frivolous show before the media by smashing an ice-sculptured apple to assert their confidence and smashed an iPad with their tablet products. 



It seemed like they discovered a gold mine when Kindle was proven to be a huge success in 2007, the sudden upsurge of demand of eBook readers in China tremendously uplifted the sales of their eBook readers as well. 

Unfortunately, their sales slumped last year. And in reverse their tablets were 'smashed' by Apple and to add salt to injury, their eBook reader sales dropped sharply due to the lack of ebook contents to support users like Amazon has. To make matter worse, their biometrics division was never really took off.

I have always believed that companies without internal strengths would have a short life-span. A lot of companies just bet on sales and sales strategies to grow their business, the rests to them are just costs, so the lesser the better. Many short-sighted businessmen are hoping to maximize profit, hence they cut down budget on trainings, administration and technical supports, not to mention the investment for the future i.e R&D.

Once, I met this typical businesswoman who said that every square foot of an office space counts when she visited our office, shaking her head in disagreement. For her, maintaining a cozy working environment should never be a consideration.

When Amazon.com hemorrhaged in its first ten years, why were the investors not losing their faith, and continued to support the company? Simple, because everybody knew that it was just a matter of time for the company to make a turnaround.




And when Amazon starts to make profit, everybody believes it would continue to make profit forever (or at least it seems so). My perception is, other tech giants may one day be losing their momentum, but not Amazon, because they had built an internal strength that could almost last them forever.

You can't talk about Apple without talking about the iPad, iPhone and iPod, however for Amazon, it's a different case. Even without its Kindle or Kindle Fire, Amazon will continue to expand mammoth-like, swallowing any merchandise that may come their way. Their internal B2C platform encompasses with layers after layers of service system that they built over the years, has become a fortress for them to stand for any challenges, and selling anything that they want, from a toilet roll to an airplane.

After in-depth analysis and a long list of comparisons, we have decided to choose Amazon as our cloud computing platform partner to jumpstart our SaaS for TimeTec Cloud. In general, we are confident to select Amazon as a partner, that is famous for their customer service. Go figure!


by Teh Hon Seng, CEO, FingerTec HQ

During Secutech Taipei Show, in April 2010, a company’s sales director approached me and he invited me to visit their HQ in Beijing to e...

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From Finger Scanner to Facial Recognition

You may be thinking, "Why would I need a finger scanner?" Well, as we've discussed in previous posts, a scanner uses your biometrics to identify you. They can be used to block access to anything from computers to safes to rooms. But these aren't the only kinds of scanners available to keep things secure.

Something we have yet to discuss in detail is facial recognition. Facial recognition technology uses high resolution infrared camera to scan your unique facial structures. This is a wonderful option for contactless identification. It's a more convenient way to allow employees access to a room. All they have to do is stand still in front of the scanner and it will do the rest of the work.   They can act as a time attendance system too. This way employees aren't huddled around one machine once they enter a building just to check-in. They get the process done as they enter.

FingerTec has the new Face ID 3, a slim and stylish door access model that uses their reliable TCMS V2 software. Having a modern check-in system also makes your company look very professional. It has an almost futuristic appeal and it shows you're ahead of the trend. You obviously stay up-to-date with the way you handle your business.


by FingerTec USA

You may be thinking, "Why would I need a finger scanner ?" Well, as we've discussed in previous posts, a scanner uses your bio...

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The Attendance System: Organization At Its Prime


You thought that the attendance system would have been done away by the time you graduated high school. Nope. College classes would still occasionally ask who was present. And even then it didn't finish! You ended up going to work and having to log into your employee clock in software. It leaves you wondering exactly when does the routine end. and that's when it clicks. There is a reason you have been signing in all these years. It's to give you credit where credit is due.

Let's face it: would you have graduated high school, college even, if those credits weren't tallied? No! The attendance was there to work to your benefit, so that you can progress to the next stage of your life. Now as an adult you realize that clicking in means that your company knows just how hard you work. It is a testament to your devotion and reliability. As long as you give it your all, you're in the clear. In fact it leaves you with proof that you deserve at least consideration for promotion, among other factors.

So, do not feel stressed by the clock in software. embrace it and realize that it gives you the power. It's a comforting thing knowing you have proof of your hard work.



by FingerTec USA

You thought that the attendance system would have been done away by the time you graduated high school. Nope. College classes would sti...

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The Downside of Low Price Attraction

My wife swore she would not revisit Japan at least within 5 years after having experienced the earthquakes and the Tsunami and the scare of the nuclear radiation risk last March in Tokyo. 

But when Airasia offered low price tickets for their debut fly to Osaka last August, my wife conveniently forgotten all her fears and booked the air tickets right away. Hence, Osaka was the destination for our family's Chinese New Year holiday vacation this year. And, we were back in Japan not even a year from her last vow.


That’s how sales and promotions having their effects on women mostly and make her (my wife) forgot the pain that came later. She didn't take any considerations (or she intentionally forgotten?) about the high living standard in Japan, about the expensive foods, accomodation, transportations, local tours, theme park, shopping; all in all, the additional high costs made the low offered airfare insignificant.

For consumer products, the pain hurts you once and you regret it after but it may have a smaller effect in a small circle of people; but for an industry product, when low price prevails without comprehensive considerations, greater suffer might need to be borne by the whole company for a long period of time.

Imagine buying a machine that is not really suitable to uplift your company’s efficiency? It could easily jeopardize the business's operation and the whole business in general.

I was involved in the business of supplying Electronic Publishing Solution to the newspaper industry before I ventured into Biometrics industry. And I’d witnessed how one of my clients, due to the cost-saving purpose, had bought a third party part to support its web printing machine. The part had caused the machine to hiccup once in a while too often to keep up with the race for the deadlines.


Save money that end up costing you more
Of course low price is not necessarily equivalent to low quality product. But hi-tech products nowadays have become too sophisticated that hardware alone would not be the only determining factor in their performance. Just as the success of iPhone, iOS and Appstore should be taking the bulk of the credit.

Yes, we packed FingerTec biometric terminal into a small box with some accessories and a CD that contains TCMS v2 software and all type of user guides. When all eyes are on the hardware which obviously take up the major space and weight in a box, we shouldn’t and couldn't ignore the software, the firmware, and the support system built around the hardware.

When pricing is the only considering factor, some customers would easily end up having to endure permanent glitches of their system every single working day, even though time and attendance system is just a threshold for workers to start and end their work by clocking-in and out.  We should be aware that when more rules apply, the calculations would be more complicated for time and attendance, besides extra issues of integration or export of data to your payroll system. To top that of, working hour is a sensitive issue and human resources is always one of the major costs for most companies.

For any industry products, don't get too caught up in getting the best deals in price in the procurement process.  No matter how low the price a product is, it is always wise to research before making any decisions. As the saying goes, there's no free lunch. 


by Teh Hon Seng, CEO, FingerTec HQ

My wife swore she would not revisit Japan at least within 5 years after having experienced the earthquakes and the Tsunami and the scare o...

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Payment Made Fairer With Employee Clock In

When I first showed up at a job with employee clock in software I was a little nervous. I assumed this might be a way the company could take advantage of me and somehow whittle down the amount of hours I could do in a given week. What I soon realized was that all of the companies who did not have clock in software, places where I was salaried or paid a flat day rate, had been taking me to the cleaners for years. Now with the biometric time clocks being utilized both my employer and myself, I had a very clear idea of the amount of hours I had worked. It was offering something I had not had in other jobs: transparency.

As a result my finances make a lot more sense these days. Gone are those weeks where I would wonder how much I was paid. Had I agreed to work a half day but ended up staying for nearly eight hours? Was I working a sixteen hour day doomed to make the same amount as an eight hour affair? These were legitimate concerns in previous employment situations. Now thanks to this clock in technology I was getting paid correctly and I only had to trust my own finger prints.



by FingerTec USA

When I first showed up at a job with employee clock in software I was a little nervous. I assumed this might be a way the company could t...

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Support is Marketing? Yes, apparently!

Thursday, 2 February 2012 0 Comments

I met someone long ago who told me that a good marketer could sell a useless dirty rock for a price, for the art of selling is in its convincing. He stressed that the ability to convince a client to want a product he doesn't really need is a highly sought-after trait in a marketer. I could partly concur with his opinion but marketing these days need more than just the convincing part in order to retain customers in a long run. The question is always, how to capture customer’s attention, to get them to buy your products, to make them coming back for more and to make them be with you through good and bad times.

It sounds a tad romantic isn't it? But that’s the real challenge in marketing these days. A lot of times, marketing also involves customer relationship management whether you prefer it or not. FingerTec is least interested in hit and run Alibaba's style of business, we prefer our relationships with our customers to be a long lasting one.

Through the years, I’ve experienced different marketing approaches from different countries and they are variety. I am in no position to judge who is right and who is wrong because when faced with different demographic group and foreign business cultures, my wrong could be other people’s right. Nonetheless, they are some common ingredients to a succesful and long lasting relationship with existing customers and the new ones. Apart from promoting the excellent specs of your products, what else do you pitch to your clients to get them to choose your brand and your company?

In my opinion, excellent customer support is always a winner! While customer is king, in a business like FingerTec, customer support is Queen. Customer support is vital that the absence of it could make your company absent from the market. Many companies I met talked about customer support but when customers send them problems, they view problems as burdens. We receive problems in bulk everyday and while not all were solved immediately, we always let you know that we are attending to your problem(s), and the remedy would come sooner or later. Customers must be comforted in the fact that when they buy something, someone from the supplier would know the answer when they are stuck with a problem or two. Maybe you don't have sufficient staff or your staff is not proficient enough in the subject matter but that shouldn't be the excuse to play hide and seek with a client. Nothing is more frustrating than not knowing what to do in difficult times.

Play it smart! Tap on what FingerTec has prepared for you. Get them to sign up to our resources, get them to use our user website, guide them to where they could find information. This education could be done in the early stage of marketing. FingerTec has just introduced some feature badges, which you could place on your website to direct your clients to find information they need about FingerTec. Pick and choose the badges you want and place them strategically on your company's website. I'm not saying that you should be ignoring your clients and direct them to inhumane interaction, but you must make them feel that you care about them, wanting to take care of their problems. Explore what FingerTec has prepared to better your support. For example, last onth we introduced the toolbox for technician to bring along during site visits; you don't need to source the toolbox from us but use the information to improve your support. When customers feel taken care of, changing supplier would be the last thing in mind.

I am a firm believer that customer support is the determining factor in marketing. Ignoring this aspect in business could spell disaster in capital letters. Your sales could be good this month but there is always next month and when clients know the good reputation of your customer support, the repeat orders are not hard to come by.

Drop by at FingerTec tips website and user website to learn how you could use our readily available information for your company. We don't charge you any cent, take advantage please!


by Norana Johar, COO, FingerTec HQ



I met someone long ago who told me that a good marketer could sell a useless dirty rock for a price, for the art of selling is in its convin...

0 comments: